1) How secure is this website?

This website uses an encrypted secure server. This means any information that is exchanged between your PC and our hosted Server is scrambled (encrypted) which makes it impossible for others to make sense of that information or to steal it.

2) What are your packaging and freight charges?

All our goods are securely sealed and packaged.

3) What if your goods are damaged in transit?

If you find that your goods have been damaged in transit then please notify us immediately. You should return the goods in its original packaging to our store with your receipt. Upon receipt we will credit your credit card account with the cost of the product and the freight outwards (i.e. the original purchase price). Please note that you need to return the goods within 7 days of receipt for us to provide you with a refund. You may also bring the damaged goods to our store yourself.

4) What happens if the goods are faulty?

We honour all our obligations under the consumer guarantees act. This means we will replace or fix your goods for free for any faulty goods supplied. Failing the above we will provide a full refund with return of the faulty goods and your receipt. If your goods are faulty then please return the goods with your receipt to our store. You may also bring the faulty goods to our store yourself.


5) What is our privacy statement?

All the information that you supply is kept on a hosted secure server. We do not divulge any information of any kind to any third party at all. Occasionally we will use your email address to notify you of information relating to PEG PEREGO such as new products, upcoming specials and other events

6) What if I change my mind?

Please choose carefully as we are not able to refund if you simply change your mind.

7) Do you guarantee supply of goods?

Although we maintain a very accurate stock level for each product on rare occasions we will be unable to fulfill an order. Therefore we do not guarantee supply of goods. If we are not able to supply the goods that you have ordered then we will contact you by email as soon as possible so you can advise us if you would like a substitute product or a refund.

8) What are your delivery times and where can you deliver?

All SYDNEY METRO orders take approximately 2 to 4 working days. Other state orders take approximately 3 to 5 working days. We can deliver to your work or home address anywhere in Australia. Please ensure that there is someone to receive your order during regular work hours at the address you have provided for delivery.

If there is any other information that you would like to know please do not hesitate to contact us. We will attempt to get back to you as soon as possible. Please note that enquiries made over the weekend or public holidays will be handled on the next available business day.

You may make further enquiries by emailing us on info@pegperego-shop.com.au